The customer who has purchased a product online shall have the right, within 14 (fourteen) days of receiving the product, refuse to accept the product and return it without specifying the reason.
In such case:

• The product packaging must be intact, the product and its packaging must not have lost their appearance and must be of full completion.
• The product must not be started to be used or tried.
• The customer shall pay the costs of return of the product.

The customer who receives the product of poor quality must immediately get in touch with the seller by phone or e-mail and arrange for the conditions of replacement or return of the product.
In such case:

• The product and packaging must be of full completion.

The Customer shall notify about his intention to return the product by e-mail: [email protected], sending a completed and signed scanned ‘Product return form’ (which may be printed HERE ) or sending it together with the registered parcel.

The adress for returning the product is Gedimino av. 14, LT-01103 Vilnius

The buyer, who chose the option to collect the product at the showroom of Kristiana when purchasing the product, may himself deliver the product being returned to the same showroom during its business hours.

In all instances, the customer shall be responsible for the reduction in value of the product caused by actions unnecessary for determining the characteristics and quality of the product.

The money to your account will be repaid within 10 (ten) business days after submission of the product return form (but not earlier than the actual receipt of the products being returned and the confirmation of their eligibility for return).